Competent communication

When I think of someone with competent communication, I think of my coworker.  She is very articulate at explaining what is expected.  She asks questions until she understands what is expected and she genuinely cares for the people who listens to her.  She is excellent at providing extensive and quality information.  I think this is because not only does she love to talk, she strives to understand what is needed and expected.  She knows how to get her point of view heard in a way that everyone understands and often brings humor to any situation.  I would definitely want to model my communication style after her because she understands the importance of being heard and giving families the tools they need to advocate for themselves.  She is also very good at validating feelings of others and praising the small efforts people make towards making a positive change for their behavior!